Privacy Policy

This page explains how Ice Peak Heating and Cooling (“we,” “us,” or “our”) handles information when you visit https://icepeakhvac.com, request service, book online, or contact us by phone or email. It is written in plain English for transparency. It is not legal advice and is not certified by an attorney.

Who we are

Ice Peak Heating and Cooling provides residential and light-commercial HVAC services. Our website supports online booking and phone leads, and we may promote our services with online advertising (including Google Ads).

Information we collect

Depending on how you interact with us, we may collect:

• Contact and service details you provide through our website contact form, online booking, email, or phone — for example name, phone number, email address, service address, and a description of your HVAC request.
• Call and lead information when you call us or submit a request so we can follow up and schedule service.
• Website and advertising data such as cookies, device/browser information, and conversion/analytics signals used by advertising tools (for example Google Ads) to measure visits and ad performance.

We do not ask for payment card numbers on this privacy page’s description of our public website contact/booking flow; if you pay for service, that is handled through our normal service process.

How we use information

We use the information above to:

• Respond to inquiries and schedule appointments
• Provide HVAC service and related customer support
• Operate and improve our website and booking experience
• Run and measure marketing, including ads and conversion tracking (for example Google Ads)

Third parties

We use service providers that may process information on our behalf or receive limited data needed to run our business, such as:

• Google Ads (and related Google advertising/analytics features) for advertising, cookies, and conversion measurement
• Booking, call-tracking, and CRM/automation tools we use to take appointments and manage leads (for example tools in the category of online booking, call tracking such as RunaCall, or automation platforms such as Make), when those tools are connected to our website or phone leads

These providers have their own privacy practices. We share only what is needed for scheduling, service, lead handling, or advertising measurement. We do not sell your personal information as a business model.

Cookies and ads

Our site and ads may use cookies or similar technologies so pages work properly and so we can understand whether ads lead to calls, form submissions, or bookings. You can control cookies through your browser settings. Blocking some cookies may affect site or ad features.

How long we keep information

We keep contact and service-related information as long as needed to provide service, follow up on jobs, meet recordkeeping needs, and resolve questions. Advertising and analytics data may be retained according to the settings of those tools.

Your privacy requests

To ask about the information we have about you, request a correction, or ask us to update or remove contact details where appropriate, contact us:

We will review reasonable requests and respond as we can based on the nature of the request and any legal or operational limits.

Children

Our services are directed to homeowners and businesses seeking HVAC work, not to children. We do not knowingly collect personal information from children online.

Changes to this policy

We may update this page from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you can review the revised policy on this page.

Contact

Questions about this privacy policy: service@icepeakhvac.com or (267) 212-1682.